Frequently Asked Questions
BUYING
- Are items sold on Bee In Style replicas or authentic originals?
- What condition are the items in?
- Are the images shown of the actual items listed for sale?
- What do the items come with?
- What Payment Methods Do You Accept?
- How does the Layaway payment plan works?
- Do I have to pay sales tax?
- Do You Accept Returns?
- What are the shipping fees?
- What are the shipping methods used?
- Do you ship to international destinations?
- When can I expect my items?
- Why was my order canceled?
- How secure is my information?
SELLING / CONSIGNNING
- What items can I sell/consign?
- How does the consignment option works?
- What consignment commission fees do you charge?
- What is the consignment period?
- How long does it take to receive my payment?
- What happens if the buyer returns the item that I consigned?
- Are items sold on Bee In Style replicas or authentic originals?
- Every item is guaranteed to be authentic or your money back. We take careful measures to ensure that every item listed for sale is authentic. Learn more about our 100% authenticity guaranteed items.
- What condition are the items in?
- We are selective in the luxury goods we purchase and generally sell only new, like new or gently used items. We do not sell items that are damaged beyond regular wear including broken hardware, zippers, significant tears or stains. As the condition of our items all varies this is reflected in the sale price. Every item includes a detailed description of its condition and images of any slight flaws or signs of wear.
- Are the images shown of the actual items listed for sale?
- Yes, we take detailed images of every product that we sell. We do our best to provide images that represent the actual condition of the item.
- What do the items come with?
- Please refer to the detailed description of the item to see with what the products comes with. Some items do not come with anything other than the actual item; others come with dustbag, tags, booklet, manual, box, receipt. Every item will be shipped according to its description and packaged to standards that match or exceed luxury retail stores.
- What Payment Methods Do You Accept?
- PayPal, American Express, Visa, MasterCard, Discover, Money Order, Personal Check and Wire Transfer.
- How does the Layaway payment plan works?
- A 50% non-refundable deposit is required at the time of check out to place the item on hold. You have 30 days to pay the remaining balance unless prior arrangements are made. There are no interest charges or any other hidden fees. Credit cards are also accepted via PayPal.
- Do I have to pay sales tax?
- We only collect sales tax for orders shipped to Florida state.
- Do You Accept Returns?
- If for any reason, you are not satisfied with your items, you may return them with prior approval within 5 days of the date received. A store credit is applicable and no cash refunds are made. A 20% restocking fee is charged in all returned items. Learn more about return policy.
- What are the shipping fees?
- All shipping fees vary according to the product. Please refer to the item description for a specific quote on domestic and international shipping.
- What are the shipping methods used?
- All domestic purchases are shipped via UPS, signature required and fully insured. International purchases are shipped via USPS, Express Mail, signature required and fully insured as well.
- Do you ship to international destinations?
- Yes, all items will be shipped via USPS International Express mail. Orders are processed within 1 business day and the estimated transit time for international mail is 6-10 business days.
- When can I expect my items?
- Your order will be shipped after your payment has been received. The delivery timeframe includes payment, packaging, plus carrier delivery times. Once your items ships, you will receive a shipment notification email with carrier and tracking information.
- Why was my order canceled?
- Payment is due at checkout. Unless otherwise agreed, if your payment is not received within 24 hours your order will be cancelled. To reinstate your order contact us so that we may assist you quickly. Be sure to include your name, the item number and the order number.
- How secure is my information?
- Confidential information including shopper credit card details is encrypted the moment they are transmitted from your web browser. Your privacy and security are important to us. Please read our privacy policy for a complete description of how we treat confidential information. Our secure online checkout system is provided by Authorize.net
- What items can I sell/consign?
- We only accept authentic new and pre-owned luxury goods that have been gently used, with no significant defects. We are selective in the designers we buy and sell and generally do not focus on designers that have a strong presence in outlet stores or discount retailers. Please contact us for estimates.
- How does the consignment option works?
- Please refer to our sell to us section for a full detailed description of the process.
- What consignment commission fees do you charge?
- Consignment fee for items that sell below $5000 is only 40% of final sell price with no credit card transaction or PayPal fees added. Consignment fee for items that sell above $5000 is only 25% of final sell price with no credit card transaction or PayPal fees added.
- What is the consignment period?
- The consignment period starts from the day we receive your item and lasts for a minimum of 90 days. After the 90-day period, it is automatically extended month to month until either party, in its own discretion, chooses to end the consignment by giving written notice to the other party via email. The item will be returned within 2 business days.
- How long does it take to receive my payment?
- For direct selling, after we have received your items and inspected their authenticity and condition, you will receive payment via check within 3-5 business days. For consignment you will be paid by check after your items are sold and payment has cleared.
- What happens if the buyer returns the item that I consigned?
- At Bee In Style we deeply value our consignors. Once an item is sold, it is considered sold. You will be paid whether the item is returned or not.
If you still have questions, please feel free to contact us.